Why do I need CompassVPN ?

1 Enhanced Security: VPNs encrypt your data, protecting it from potential hackers and data breaches. This is especially important when using public Wi-Fi networks, which are often unsecured and vulnerable to attacks.
2 Anonymity and Privacy: VPNs help maintain your online privacy by masking your IP address. This prevents websites, internet service providers, and any potential eavesdroppers from tracking your online activities and location.
3 Bypass Geo-Restrictions: VPNs can help you access content that's blocked in your region due to copyright or censorship issues. They do this by allowing you to appear as if you're browsing from a different location.
4 Avoid Network Throttling: Internet Service Providers (ISPs) sometimes slow down your internet speed based on your data usage. A VPN can prevent your ISP from seeing your internet activity, thus preventing throttling.
5 Secure File-Sharing: VPNs are useful for those who often share files or conduct business online, as they can provide an extra layer of security to protect sensitive information.

Is CompassVPN safe for me ?

We are using military-grade encryption to hide your internet activity from snoops. Your data is indecipherable to prying eyes while in transit. Moreover, we don't keep connection or activity logs, we never share your details with anyone. You could always rely on us to protect your online privacy.

Why I can't connect to internet ?

1 Firewall or Antivirus Blocking: Some firewalls or antivirus software may identify VPNs as a potential threat and block internet access while the VPN is active. You might need to adjust the settings of your firewall or antivirus software.
2 Incorrect Network Settings: If your device's network settings are not properly configured, it could interfere with your VPN connection. Verify your network settings to ensure they're correct.
3 ISP Throttling: In some cases, your Internet Service Provider (ISP) may be throttling your connection when it detects that a VPN is being used. This is less common, but it can happen.
4 Software Glitches: Sometimes, the issue could be due to a bug or glitch in the VPN software. Try restarting the VPN application, updating it to the latest version, or reinstalling it.

If the issue persists, please contact us via in-app feedback message and let us know the name of your network provider and IP address.

Why dose CompassVPN have advertisement ?

As much as we wish to provide good services to our customers, Advertisement is the main factor in keeping this service FREE to all customers.

Nevertheless, CompassVPN offers an Ad-free version for all customers and you are welcome to subscribe. Please tap “Upgrade to Premium” and subscribe. We hope you enjoy it!

How to subscribe CompassVPN ?

1 Visit the APP: Go to the official APP of CompassVPN.
2 Choose Your Plan: Our offer various subscription plans, such as monthly, yearly plans. Select the one that best suits your needs.
3 Create an Account: create an account. This will involve providing some basic details, including your email address.
4 Select a Payment Method: Choose how you would like to pay.
5 Follow the Prompts: Complete the checkout process by following the prompts.

Why can't I change my IP address ?

Please turn on Global Mode in settings, and reconnect a server to have a try.

How to apply for a refund?

1 If you purchased the CompassVPN product (or service) from Apple Store:
We are unable to issue a refund for subscriptions made through the App Store, please check this Apple support article about iTunes subscription refund: https://support.apple.com/en-lamr/HT204084
2 If you purchased the CompassVPN product (or service) from Google Play Store:
If the subscriber can demonstrate that the product (or service) was not usable or available during the subscription period, and the issue was not resolved after trying troubleshooting steps recommended by CompassVPN. CompassVPN may provide the Subscriber with a pro-rata refund of service fees paid at its sole discretion. Alternatively, please check this Google Play support article about getting a subscription refund from Google Play - https://support.google.com/googleplay/answer/2479637#policy
3 If you purchased the CompassVPN product (or service) from the CompassVPN Official Website?
CompassVPN support for a 5-day money-back guarantee. If you do not satisfied with our service, please cancel the PayPal or credit card subscription, then you can contact our customer service team via "Online Feedback "in the APP or email ([email protected]) to apply for a full refund within 5 days after purchase. The orders paid via Unionpay, and PayPal will be returned to the payment account within 7- 10 days. And the credit card order might take 7-14 working days to appear on your statement. Please be patient. Request beyond the 5-day purchase window will not be considered.

What payment methods are available ?

For the security of your account, accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing with others will be borne by you. Thanks.

Why a subscription experience is better?

Each subscription comes with access to all CompassVPN apps and 21000+ server locations. You can also access a wide range of online streaming services and social media sites, e.g.: Hotstar, Netflix, Pubg Mobile and etc.
On top of that, a premium subscription provides you with an Ads-free experience and faster speed.